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Returns & Refunds

45 Day Money Back Guarantee

 

We back our products 100% and are confident that they will meet your expectations, however we do understand that you may change your mind and need to return your product/s.


If you decide to return an item, we will provide a full refund or credit within 45 days upon your receipt of the goods less any shipping or return shipping charges. Please note that our free shipping over $200 offer does not apply for an exchange of goods and they may incur a shipping charge. A restocking fee may apply.
 


Faulty Product or Incorrect Supply

 

Miami Stainless will replace any incorrectly supplied or faulty products and pay for any associated shipping costs. You are required to open and check all items supplied and report your claim to Miami Stainless within 14 days of receiving the goods.


 

How to Return or Exchange an Item

 

If you change your mind or need to return or exchange your product/s, contact our Sales Team on 1800 022 122 or email info@miamistainless.com.au and include your details, order number, products to return and a brief description of the reason for return or exchange. We will process your request within 1 business day and provide you with additional instructions for returning your goods.

 

Any product/s returned must be unused or in original packaging and undamaged to be eligible for our 45 Day Money Back Guarantee. 

 

For more information please see our Terms of Trade.

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