When will my order be dispatched?

Orders placed before 1:00pm (AEST) Monday – Friday that do not require fabrication will be dispatched on the same day. Orders placed after 1:00pm (AEST) Monday – Friday and on Saturday will be dispatched next business day. Orders that require fabrication such as posts and wire swaging are dispatched within 3 business days.

What if an item I have ordered is out of stock?

We will contact you to find a suitable replacement or give you a refund. Alternatively, we can put your order on backorder until the new product arrives.

How do I track my order?

After we dispatch your order, we will email you your invoice. In the top right corner of the invoice, you will see the shipping provider and tracking number. Visit the shipping provider’s website and enter the tracking number.

Can I use hand swage tools on hydraulic fittings?

No, the fittings and tools are not designed for this purpose.

How far apart should I space my balustrade wires?

In most situations intermediate posts should be spaced no more than 1500mm apart with wires spaced no more than 80mm apart. This is a general guideline only and you should review our regulations page for more information.

What is your return policy?

You can return items within 30 days of purchase if they are in unused, original condition. Please contact our customer service team for assistance with returns.

Do you offer custom fabrication services?

Yes, we offer custom fabrication for posts, balustrades, and other stainless steel products. Lead times vary based on the complexity of the request.

Can I visit your showroom?

Yes, we welcome visitors to our showroom. Please contact us to schedule an appointment or visit during our business hours.

Do you offer bulk discounts?

Yes, we offer bulk pricing for large orders. Contact our sales team for more information and a custom quote based on your order size.

What are the lead times for custom wire swaging?

Custom wire swaging typically takes 2-3 business days, depending on the size and complexity of your order. If you need an urgent service, contact us, and we will do our best to accommodate.

Coach Screw 6 x 50mm Galvanised

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Wire Balustrade Systems

ProRig Jaw Swage Bottlescrew System for Timber Posts

ProRig Insert Swage Stud System

ProRig Insert Tension Rod System (requires a swaging tool)

ProRig Jaw Swage Bottlescrew System for Metal Posts

ProRig Nutsert Tension Rod System (Requires a Swaging Tool)

ProRig Quick Lock System

Standard DIY System for Metal Posts

Standard DIY System for Timber Posts

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Wire Balustrade Components

Swage Stud suits 3.2mm wire M6 x 35mm RHT

Bottlescrew 5mm Jaw/Swage suits 3.2mm wire

Swage Sleeve 3.2mm 1/8″ Croc Nickel Plated Copper

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Black Balustrade Systems

Black Jaw Swage Bottlescrew System for Metal Posts

Black Quick Lock System

Black Nutsert Swage Stud System

Black Jaw Swage Bottlescrew System for Timber Posts

Black Insert Swage Stud System

Black Jaw Swage Bottlescrew System With Saddles – Timber Posts

1 x 19 Construction

Wire Rope Econ 3.2mm 1×19 AISI 316 100 Metre

Wire Rope 3.2mm 1×19 ProRig AISI 316 100 Metre

Wire Rope Econ 3.2mm 1×19 AISI 316 305 Metre

View All - ProRig View All - Econ

7 x 19 Construction

Wire Rope 2.0mm 7×19 ProRig AISI 316 305 Metre

Wire Rope Econ 3.2mm 7×19 AISI 316 305 Metre

Wire Rope 5.0mm 7X19 ProRig AISI 316 1000 Metre

Wire Rope Econ 4.0mm 7×19 AISI 316 305 Metre

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7 x 7 Construction

7×7 Wire Rope – 304 Grade Stainless Steel (Per Metre – All Sizes)

Wire Rope Econ 3.2mm 7 x 7 AISI 316 50 Metre

Wire Rope 3.2mm 7×7 ProRig AISI 316 100 Metre

Wire Rope Econ 4.0mm 7×7 AISI 316 305 Metre

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PVC Coated Wire Rope

Wire Rope 4mm 7×19 ProRig BL PVC 4.0-5.6mm 305M

Wire Rope 2.0mm 7×7 ProRig YW PVC per Metre

Wire Rope 4mm 7×7 ProRig CL PVC 4.0-5.6mm 305M

Wire Rope 3.2mm 7×7 ProRig RD PVC 3.2-4.8mm 305M

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ProRail Posts

Post Round 2″ x 3.0mm End Round Handrail Satin

Post Round 2″ x 3.0mm CNR Round Handrail Mirror

Post Round 2″ x 1.6mm INT Flat Handrail Satin

Post Round 2″ x 1.6mm INT Angled Flat Handrail Mirror

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Econ Posts

Econ End Post 50.8mm x 3.0mm Satin Finish AISI 316 with holes M6 RHT

Econ Corner Post 50.8mm x 3.0mm Satin Finish AISI 316 with holes M6 LHT

Econ Intermediate Post 50.8mm x 1.5mm Mirror Polish AISI 316 with holes

Econ End Post 50.8mm x 3.0mm Mirror Polish AISI 316 with holes M6 LHT

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Square Posts

Post Square 2″ x 3.0mm End Flat Handrail Satin

Post Square 2″ x 3.0mm End Flat Handrail Mirror

Econ End Post Square 50.8mm x 50.8mm x 3.0mm Satin Finish AISI 316 with holes M6 RHT

Econ Corner Post Square 50.8mm x 50.8mm x 3.0mm Satin Finish AISI 316 with holes M6 RHT

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Intermediate Posts

Post Flat Bar 40 x 5mm INT Flat Handrail Satin

Post 30mm x 5mm RHS Intermediate suits Flat Handrail Satin Finish ProRail AISI 316

Econ Intermediate Post 50.8mm x 1.5mm Satin Finish AISI 316 with holes

Post RHS 960x 30 x 5mm Intermediate with holes suits Flat Handrail Mirror Polish ProRail AISI 316

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Handrail Fittings

End Fitting Flat suits 1.6mm 2″ Tube Mirror

Flush Elbow 90Deg suits 1.6mm 2″ Tube Satin

End Fitting Scroll suits 1.6mm 2″ Tube Mirror

Base Plate Oblong suits 50mm 2″ Tube Satin Finish ProRail AISI 316

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Handrail Tubes

Tube Round 50.8mm (2″) x 1.6mm Mirror per metre

Tube Square 50.8mm (2”) x 1.6mm Mirror per Metre

RHS 50mm x 10mm x 1.6mm Polished per metre

Tube Round 50.8mm (2″) x 3.0mm Satin per metre

View All - Handrail Tubes

Handrail Brackets

Handrail Bracket Wall to Round Handrail Satin Finish

Handrail Bracket Wall to Flat Handrail Satin Finish

Handrail Bracket Wall to Flat Handrail Mirror Polish

Handrail Bracket Wall to Round Mirror Polish

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Handrail Support

Saddle ADJ suits 1.6mm 2″ Tube Flat Satin

Saddle ADJ suits 1.6mm 2″ Tube Flat Mirror

Saddle CNR Fixed suits 1.6mm 2″ Tube Flat Mirror

Saddle CNR Fixed suits 3.0mm 2″ Tube Round Satin

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Catenary

Catenary

Turnbuckle 5mm Hook/Eye ProRig AISI 316

Eye Plate Square 10mm AISI 304

Wire Rope 3.0mm 7×7 ProRig AISI 316 per Metre

Wire Rope Grips – ALL SIZES

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Eye Bolts

Eye Nut Bolts M10 x 100 (with Nut & 1 Washer)

Welded Eye Bolt M10 x 120mm (nut and two washers)

Welded Eye Bolt M6 x 40mm (nut and two washers)

Eye Bolt With Collar 10mm Econ AISI 316

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Eye Nuts

Eye Nut 6mm Econ AISI 304

Eye Nut 10mm ProRig AISI 316

Eye Nut Type 582 12mm ProRig AISI 316

Eye Nut Type 582 10mm ProRig AISI 316

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Turnbuckles

Turnbuckle 10mm Hook/Hook Econ AISI 316

Turnbuckle 12mm Hook/Eye ProRig AISI 316

Turnbuckle 5mm Jaw/Jaw Econ AISI 316

Turnbuckle 6mm Eye/Eye ProRig AISI 316

View All - Turnbuckle

Blinds & Awnings

Stainless Angle Bracket 65 x 50mm AISI316

Rapid Lock Swageless Stud suits 3.2mm wire M6 x 35 RHT

Flush Pull 76 x 57mm Heavy Duty AISI 316

Flush Pull Round 50mm Heavy Duty AISI 316

View All - Blind and Awnings

Green Wall

Stainless Angle Bracket 65 x 50mm AISI316

Welded Eye Screw 10 x 60mm AISI 316

Eye Bolt Metal Thread M6 x 12mm Black AISI 316

Wire Rope Grip ‘Q’ Type 3.2mm AISI 316

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Posts & Net Clips