When will my order be dispatched?

Orders placed before 1:00pm (AEST) Monday – Friday that do not require fabrication will be dispatched on the same day. Orders placed after 1:00pm (AEST) Monday – Friday and on Saturday will be dispatched next business day. Orders that require fabrication such as posts and wire swaging are dispatched within 3 business days.

What if an item I have ordered is out of stock?

We will contact you to find a suitable replacement or give you a refund. Alternatively, we can put your order on backorder until the new product arrives.

How do I track my order?

After we dispatch your order, we will email you your invoice. In the top right corner of the invoice, you will see the shipping provider and tracking number. Visit the shipping provider’s website and enter the tracking number.

Can I use hand swage tools on hydraulic fittings?

No, the fittings and tools are not designed for this purpose.

How far apart should I space my balustrade wires?

In most situations intermediate posts should be spaced no more than 1500mm apart with wires spaced no more than 80mm apart. This is a general guideline only and you should review our regulations page for more information.

What is your return policy?

You can return items within 30 days of purchase if they are in unused, original condition. Please contact our customer service team for assistance with returns.

Do you offer custom fabrication services?

Yes, we offer custom fabrication for posts, balustrades, and other stainless steel products. Lead times vary based on the complexity of the request.

Can I visit your showroom?

Yes, we welcome visitors to our showroom. Please contact us to schedule an appointment or visit during our business hours.

Do you offer bulk discounts?

Yes, we offer bulk pricing for large orders. Contact our sales team for more information and a custom quote based on your order size.

What are the lead times for custom wire swaging?

Custom wire swaging typically takes 2-3 business days, depending on the size and complexity of your order. If you need an urgent service, contact us, and we will do our best to accommodate.

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Posts, ProRail - Post, Ready-To-Install Balustrade Posts Balustrade ProRail Round End Posts – 2 Inch – Flat & Round Handrail from $137.23ex. GST

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Posts, ProRail - Post, Ready-To-Install Balustrade Posts Balustrade ProRail Round Intermediate Posts In 2 Inch AISI 316 – Flat & Round Handrail from $146.23ex. GST

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Custom Posts, Posts, ProRail - Post, Square Posts Balustrade ProRail Square Corner Posts In 2 Inch AISI 316 – Mirror Polish & Satin Finish from $157.75ex. GST

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Custom Posts, Posts, ProRail - Post, Square Posts Balustrade ProRail Square Intermediate Posts – Available in 1″ and 2″ (Inch) AISI 316 / Mirror Polish & Satin Finish from $106.16ex. GST

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Custom Posts, Posts, ProRail - Post, Square Posts Balustrade Square End Posts In 2 Inch AISI 316 – Mirror Polish & Satin Finish from $147.76ex. GST

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Bevelled Washers Bevelled Washer Concave – ALL SIZES from $2.70ex. GST

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Bevelled Washers Bevelled Washer Flat – ALL SIZES from $1.80ex. GST

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Blind Nut Rivets/Nutserts, Econ Nutsert Swage Stud System For Metal Posts, General Hardware, ProRig Jaw Swage Bottlescrew System for Metal Posts, ProRig Jaw Swage Bottlescrew System with Flip Toggle, ProRig Nutsert Swage Stud System, ProRig Nutsert Tension Rod System (requires a swaging tool) Blind Nut Rivet (Nutsert) – ALL SIZES from $0.73ex. GST

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Blind Nut Rivets/Nutserts, Blind Nut Rivets/Nutserts, Fasteners, General Hardware, Posts, Rivets Blind Rivet (Pop Rivet) – ALL SIZES from $0.09ex. GST

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Bottlescrew Jaw and Jaw, Catenary Lighting, Rigging, Rigging Screw / Bottle Screw, Rigging Screw/Bottlescrew, Rigging Screw/Bottlescrew, Stainless Steel Balustrade, Vertical Wire Balustrade, Wire Balustrade Systems Bottlescrew Jaw/Jaw – AISI 316 Grade Stainless Steel – ALL SIZES from $3.45ex. GST

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Bottlescrew Jaw and Swage, Econ Jaw Swage Bottlescrew System for Metal Posts, Econ Jaw Swage Bottlescrew System for Timber Posts, General Hardware, ProRig Jaw Swage Bottlescrew System for Metal Posts, ProRig Jaw Swage Bottlescrew System for Timber Posts, ProRig Jaw Swage Bottlescrew System with Flip Toggle, Rigging Screw/Bottlescrew, Rigging Screw/Bottlescrew Bottlescrew Jaw/Swage- AISI 316 Grade Stainless Steel – ALL SIZES from $3.20ex. GST

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Bottlescrew Lag Screw and Swage, Lag Screws, Rigging Screw/Bottlescrew, Rigging Screw/Bottlescrew Bottlescrew Lag/Swage – AISI 316 Stainless Steel – ALL SIZES from $4.00ex. GST

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