When will my order be dispatched?

Orders placed before 1:00pm (AEST) Monday – Friday that do not require fabrication will be dispatched on the same day. Orders placed after 1:00pm (AEST) Monday – Friday and on Saturday will be dispatched next business day. Orders that require fabrication such as posts and wire swaging are dispatched within 3 business days.

What if an item I have ordered is out of stock?

We will contact you to find a suitable replacement or give you a refund. Alternatively, we can put your order on backorder until the new product arrives.

How do I track my order?

After we dispatch your order, we will email you your invoice. In the top right corner of the invoice, you will see the shipping provider and tracking number. Visit the shipping provider’s website and enter the tracking number.

Can I use hand swage tools on hydraulic fittings?

No, the fittings and tools are not designed for this purpose.

How far apart should I space my balustrade wires?

In most situations intermediate posts should be spaced no more than 1500mm apart with wires spaced no more than 80mm apart. This is a general guideline only and you should review our regulations page for more information.

What is your return policy?

You can return items within 30 days of purchase if they are in unused, original condition. Please contact our customer service team for assistance with returns.

Do you offer custom fabrication services?

Yes, we offer custom fabrication for posts, balustrades, and other stainless steel products. Lead times vary based on the complexity of the request.

Can I visit your showroom?

Yes, we welcome visitors to our showroom. Please contact us to schedule an appointment or visit during our business hours.

Do you offer bulk discounts?

Yes, we offer bulk pricing for large orders. Contact our sales team for more information and a custom quote based on your order size.

What are the lead times for custom wire swaging?

Custom wire swaging typically takes 2-3 business days, depending on the size and complexity of your order. If you need an urgent service, contact us, and we will do our best to accommodate.

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Drill Bits, Tensioner Swage Stud System, Tensioner Swage Stud System with Flip Toggle, Viper Drill Bits (Timber) Drill Bit 9.0mm Sutton Viper $12.65ex. GST

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Drill Bits, Viper Drill Bits (Timber) Drill Bit 4.5mm Sutton Viper $4.48ex. GST

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Drill Bits, Viper Drill Bits (Timber) Drill Bit 12.0mm Sutton Viper $24.83ex. GST

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Stayput Fittings, Vertical Dome Hooks Stayput Dome Hook 60mm Vertical Clay $1.49ex. GST

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Stayput Fittings, Vertical Dome Hooks Stayput Dome Hook 60mm Vertical Ivory $1.49ex. GST

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Hydraulic, Tools Round Die to suit 10mm Wire $258.20ex. GST

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Hydraulic, Tools Round Die to suit 14mm Wire 50 Tonne Press $361.47ex. GST

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Horizontal Dome Hooks, Stayput Fittings Stayput Dome Hook Saddle 60mm Terracotta $1.49ex. GST

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Brackets, Dektite Flashing, Shade Sail DEKS Dektite Flashing 5-55mm Black 137 x 137 $9.07ex. GST

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Brackets, Dektite Flashing, Shade Sail DEKS Dektite Flashing 0-35mm Black 99 x 99 $7.25ex. GST

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Stayput Fittings, Vertical Dome Hooks Stayput Dome Hook 60mm Vertical Black $1.49ex. GST

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