When will my order be dispatched?

Orders placed before 1:00pm (AEST) Monday – Friday that do not require fabrication will be dispatched on the same day. Orders placed after 1:00pm (AEST) Monday – Friday and on Saturday will be dispatched next business day. Orders that require fabrication such as posts and wire swaging are dispatched within 3 business days.

What if an item I have ordered is out of stock?

We will contact you to find a suitable replacement or give you a refund. Alternatively, we can put your order on backorder until the new product arrives.

How do I track my order?

After we dispatch your order, we will email you your invoice. In the top right corner of the invoice, you will see the shipping provider and tracking number. Visit the shipping provider’s website and enter the tracking number.

Can I use hand swage tools on hydraulic fittings?

No, the fittings and tools are not designed for this purpose.

How far apart should I space my balustrade wires?

In most situations intermediate posts should be spaced no more than 1500mm apart with wires spaced no more than 80mm apart. This is a general guideline only and you should review our regulations page for more information.

What is your return policy?

You can return items within 30 days of purchase if they are in unused, original condition. Please contact our customer service team for assistance with returns.

Do you offer custom fabrication services?

Yes, we offer custom fabrication for posts, balustrades, and other stainless steel products. Lead times vary based on the complexity of the request.

Can I visit your showroom?

Yes, we welcome visitors to our showroom. Please contact us to schedule an appointment or visit during our business hours.

Do you offer bulk discounts?

Yes, we offer bulk pricing for large orders. Contact our sales team for more information and a custom quote based on your order size.

What are the lead times for custom wire swaging?

Custom wire swaging typically takes 2-3 business days, depending on the size and complexity of your order. If you need an urgent service, contact us, and we will do our best to accommodate.

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Black Jaw Swage Bottlescrew System With Saddles - Timber Posts, Saddles/Eye Straps, Saddles/Eye Straps Saddle (Eye Strap) 5mm Econ AISI 316 Black $0.86ex. GST

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Black Nutsert Swage Stud System, Black Quick Lock System, Wire Balustrade Systems Swage Stud suits 3.2mm wire M6 x 35mm RHT Black AISI 316 $2.52ex. GST

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Black Insert Swage Stud System, Black Nutsert Swage Stud System, Black Quick Lock System, Swage Studs, Swage Studs, Swage Studs Swage Stud suits 3.2mm wire M6 x 35mm LHT Black AISI 316 $2.52ex. GST

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Black Insert Swage Stud System, Threaded Insert Threaded Insert M6 x 32mm LHT ProRig AISI 304 Black $2.78ex. GST

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Black Insert Swage Stud System, Threaded Insert, Threaded Inserts Threaded Insert M6 x 32mm RHT ProRig AISI 304 Black $2.78ex. GST

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Black Quick Lock System, Post Fittings Flip Lock Nut RHT M6 x 30mm AISI316 Black $6.04ex. GST

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Black Jaw Swage Bottlescrew System for Timber Posts, Black Jaw Swage Bottlescrew System With Saddles - Timber Posts, Bottlescrew Jaw and Swage, Wire Balustrade Systems Bottlescrew 5mm Jaw/Swage suits 3.2mm wire Black $6.13ex. GST

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Black Quick Lock System, Post Fittings Flip Lock Nut LHT M6 x 35mm AISI316 Black $6.04ex. GST

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Black Jaw Swage Bottlescrew System for Metal Posts, Black Jaw Swage Bottlescrew System for Timber Posts, Black Jaw Swage Bottlescrew System With Saddles - Timber Posts, Fork Terminals, Fork Terminals, Fork Terminals, Swage Terminals, Swage Terminals Fork Terminal 5mm Pin suits 3.2mm Wire Econ Black $2.65ex. GST

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Black Jaw Swage Bottlescrew System for Timber Posts, Screw Eyes, Screw Eyes, Screw Eyes, Standard Screw Eyes Screw Eye 6mm x 60mm Econ AISI 316 Black $1.93ex. GST

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